During the admitting process, our staff will collect necessary information to process your hospital bill. Please bring your insurance card and a photo ID such as a driver’s license. Occasionally we may need more information from you and may contact you or your family member on the telephone or, in some cases, visit your hospital room. We promise to introduce ourselves and make the visit as brief as possible.
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If you have active medical insurance coverage, the Hospital at Westlake Medical Center will file a claim with your insurance company(ies), on your behalf. As the patient's guarantor, please provide all necessary information and documentation to determine your insurance benefit eligibility. We ask for your insurance information every time you visit to ensure that our records are accurate and up to date. Patients and/or employers change insurance carriers with great frequency. This gives us the opportunity to verify your insurance coverage and benefits.
You will receive a payment remittance notice or an "explanation of benefits" (EOB) from your insurance company that will explain how your hospital account was paid. The Hospital at Westlake Medical Center will be working on your behalf to secure your insurance payment. If payment from the insurance company is not received within a sixty (60) day period, we may request assistance from you in securing payment.
If you have not made payment to us for the amount of your deductible and co-pay portions, or if you do not have insurance, please remit payment at once. The Hospital at Westlake Medical center will accept cash, checks, money orders, and all major credit cards. If you are unable to pay the amount in full, please call our Business Office at (512) 697-3850 to discuss payment options. We appreciate your prompt attention to this important matter.
Physician specialists will bill you directly for the professional component of the services provided. Their billing is separate form your Hospital bill and is not a duplication of billing. Typically, you can expect to receive separate bills from surgeons, emergency room physicians, radiologists, anesthesiologists and pathologists performing services in the hospital during your hospital stay.
If you wish to obtain a complete itemization of your Hospital charges, you may do so by calling our Billing office at (512) 697-3850. Please have your account number available so that we may expedite your request.